Community Guidelines
PulsePM — Unified Project Management Platform
Operated by Synerbit (OPC) Private Limited
💬 A Message From Our Team
At PulsePM, we believe that great work is built on great teams — and great teams are built on trust, respect, and clear communication. Our platform exists to help individuals and organisations manage their projects and tasks efficiently, collaborate in real time, and achieve their goals together.
These Community Guidelines exist to ensure that PulsePM remains a safe, professional, and productive environment for every person who uses it — whether they are a project owner managing a team, a contributor working on assigned tasks, or a collaborator joining a shared workspace.
We ask every user to read, understand, and commit to these guidelines. By using PulsePM, you agree to uphold these standards in every interaction you have on the platform.
Who These Guidelines Apply To
These guidelines apply to every person who uses PulsePM, regardless of:
- Their role: Owner, Admin, Contributor, or Viewer
- The type of project they are part of: Personal, team, or organisational
- The device they use: Web application at app.pulsepm.in or the mobile application
- User identity: Whether they are an individual user or representing an organisation
These guidelines apply to all interactions and content within PulsePM, including but not limited to:
Our Core Values
PulsePM's community is built on five core values that underpin every feature and interaction across the platform:
Every person using PulsePM — regardless of their designation, experience, organisation size, or background — deserves to be treated with dignity and respect. There is no place for disrespect of any kind on this platform.
Take ownership of your tasks, your comments, and your actions within a project. Accountability is the foundation of effective teamwork.
Good project management depends on clear, honest, and timely communication. Say what you mean, be constructive in your feedback, and keep others informed of your progress.
Respect the privacy of your team members and the confidentiality of project data. What is shared within a project workspace is shared in trust.
Use PulsePM as a tool for growth — for yourself, your team, and your projects. Give constructive feedback, accept it gracefully, and always look for ways to improve.
Professional Conduct
PulsePM is a professional project management platform. All interactions must reflect the standards expected in a workplace environment.
3.1 Be Respectful at All Times
- Address other project members professionally and courteously at all times.
- Disagreements about tasks, deadlines, or project direction should be handled respectfully and constructively.
- Differences in opinion are natural in any team; express your views without attacking or belittling others.
3.2 Be Punctual and Reliable
- Complete tasks assigned to you within the agreed timelines.
- If you are unable to meet a deadline, communicate proactively — update the task status, leave a comment explaining the situation, and notify the relevant project admin or owner.
- Do not leave tasks unacknowledged or silently abandon assignments without informing your project team.
3.3 Be Honest
- Accurately represent the status of your work. Do not mark a task as "Completed" or "In Review" if it is not.
- Do not misrepresent your identity, role, qualifications, or organisational affiliation within the platform.
- Do not fabricate or falsify project data, task logs, or activity histories.
3.4 Respect Others' Time
- Keep comments concise, relevant, and purposeful.
- Use @mentions thoughtfully — only tag a member when their attention is genuinely required.
- Avoid unnecessary notifications that distract team members from their work.
Collaboration Etiquette
Collaboration is at the heart of PulsePM. How you work with others matters as much as the work itself.
4.1 Task Assignment
- Assign tasks only to members who have the ability and bandwidth to complete them.
- Provide sufficient context — clear description, realistic due date, and expected outcome.
- Assignees must acknowledge assignments and ask clarifying questions promptly.
- Do not reassign tasks without proper communication and legitimate project authority.
4.2 Subtasks
- Break large tasks into subtasks to make work manageable and progress trackable.
- Keep subtask names clear and specific — avoid vague descriptions like "do this" or "fix it".
- Complete subtasks in a logical sequence and update their status honestly as you progress.
4.3 Comments & Discussions
- Use the task comment section exclusively for work-related discussions.
- Keep comments factual, constructive, and professional.
- Focus feedback on the work itself — never the person.
- Do not use comments for personal chats or airing personal grievances.
4.4 @Mentions
- Use @mentions only to direct a specific question to the relevant team member.
- Do not spam or flood members with unnecessary notifications.
- Never use @mentions to single out, embarrass, pressure, or publicly criticise anyone.
4.5 Project Invitations
- Only invite people who have a legitimate role to play in the workspace.
- Never add unauthorised individuals to confidential or sensitive projects.
- Respect invitees who decline or do not respond to an invitation.
- Do not share invite codes publicly or with unintended collaborators.
4.6 Status Updates
- Maintain timely transitions: To Do → In Progress → In Review → Completed.
- Accurate updates give teams a dependable real-time picture of project health.
- Never manipulate or falsify statuses to create a misleading impression of progress.
Role-Specific Responsibilities
Every role within a PulsePM project carries specific responsibilities. All members are expected to operate within the boundaries of their assigned role:
5.1 Project Owner
The Project Owner has the highest level of authority within a project. With this authority comes the greatest responsibility:
- Set the tone: Conduct sets the standard for the entire team. Model professional behaviour.
- Communicate clearly: Ensure project goals, deadlines, and expectations are clearly defined.
- Assign fairly: Distribute tasks equitably based on member capacity and expertise.
- Support your team: Remain available to resolve blockers, answer questions, and provide guidance.
- Respect member privacy: Do not misuse access to member personal data or contact details.
- Remove harmful members: If a member violates guidelines, revoke workspace access promptly.
5.2 Project Admin
Project Admins assist the Owner in managing projects:
- Manage task assignments, priorities, and project settings responsibly.
- Exercise administrative privileges (reassigning tasks, changing states) only when genuinely necessary.
- Do not abuse administrative access to override or undo another member's legitimate work without cause.
- Communicate administrative decisions transparently to the team.
5.3 Contributors (Members)
Contributors are the core of every project team:
- Focus on delivering quality work within agreed timelines.
- Communicate openly about progress, blockers, and dependencies.
- Raise concerns or disagreements through appropriate channels — comments, direct messages to the project admin, or PulsePM support.
- Do not attempt to access project features or data beyond your assigned role permissions.
Content Standards
All content created within PulsePM — whether in project names, task descriptions, comments, subtasks, or any other field — must meet these standards:
✓ 6.1 Permitted Content
- Work-related descriptions, instructions, feedback, and deliverables.
- Professional questions, clarifications, and requirements scoping.
- Constructive feedback on tasks, deliverables, or team project processes.
- Status updates, progress notes, blockers, and completion confirmations.
- Links to legitimate work-related resources (documents, repositories, specifications).
✕ 6.2 Prohibited Content
The following types of content are strictly prohibited across all PulsePM services:
| Category | Examples & Prohibitions |
|---|---|
| Hateful content | Content that demeans or attacks individuals based on caste, religion, gender, race, nationality, disability, sexual orientation, or any protected characteristic. |
| Harassment and bullying | Targeted, repeated hostile or demeaning comments directed at any individual. |
| Threats and intimidation | Any content that threatens harm, coercion, or retaliation against any person. |
| Obscene or explicit content | Sexually explicit material, graphic violence, or other content inappropriate for a professional environment. |
| Defamatory content | False statements of fact presented as true that damage a person's or organisation's reputation. |
| Spam | Repetitive, irrelevant, or unsolicited bulk promotional content. |
| Misinformation | Deliberately false or misleading information intended to deceive. |
| Personally identifiable info (PII) | Posting another person's private info — phone numbers, personal addresses, Aadhaar / ID details, or financial data — without explicit consent. |
| Illegal content | Content that promotes, glorifies, or facilitates illegal activities under Indian law. |
| Intellectual property violations | Content that infringes third-party copyrights, trademarks, or proprietary trade secrets. |
Privacy and Data Responsibility
Every member of a PulsePM project handles data that may be sensitive, confidential, or proprietary. You have a responsibility to handle this data with care:
7.1 Respect Confidentiality
Treat all project data — including project names, task details, timelines, member information, and business data — as strictly confidential to the project team. Do not share project data, screenshots, or internal metrics with unauthorised individuals outside the project. Do not extract project data for unrelated purposes.
7.2 Do Not Share Others' Personal Information
Do not post, expose, or share any team member's personal information (such as personal email address, phone number, home address, or financial details) without their explicit consent. Do not use information about fellow project members obtained through the platform for any purpose outside the scope of the project.
7.3 Respect Platform Privacy Settings
Do not attempt to bypass, circumvent, or exploit the platform's role-based access controls to view or modify data you are not authorised to access. If you accidentally access data beyond your authorised scope, report it to the Project Owner or to PulsePM immediately.
Fair Use of the Platform
To ensure a reliable and fair experience for all users, you agree to use PulsePM responsibly:
- Do not create multiple accounts to circumvent restrictions, bans, or usage limitations.
- Do not attempt to stress-test, probe, scan, or overload the platform's servers, databases, or APIs.
- Do not use automated bots, scripts, spiders, or scrapers to create projects, tasks, or comments in bulk.
- Do not use the platform for purposes unrelated to project and task management (e.g., as an unmonitored mass-messaging platform, personal file dump, or advertising tool).
- Do not use PulsePM to conduct, facilitate, or promote any unlawful business activity.
Reporting Violations
We rely on our community to help us maintain a safe and respectful platform. If you witness or experience conduct that violates these Community Guidelines, we encourage you to report it.
9.1 What to Report
- Harassment, abuse, discriminatory remarks, or threats from another user
- Inappropriate, explicit, or offensive content in tasks, comments, or project titles
- A user impersonating someone else or falsifying team affiliations
- Suspected fraudulent or illegal activity on the platform
- A security vulnerability, role bypass, or breach of data privacy
9.2 How to Report (Graduated Procedure)
📧 Email: contact@pulsepm.in
Subject Line: Community Guidelines Violation Report
Include: Description of the incident, relevant screenshots or log evidence, and your registered account details.
All reports must be made in good faith. Filing a false, exaggerated, or malicious report against another user is itself a violation of these guidelines and may result in disciplinary action against your account.
We keep all violation reports strictly confidential. We will never disclose the identity of the person who filed a report to the reported user.
Enforcement
We take violations of these Community Guidelines seriously. Our enforcement approach is graduated and proportional to the nature and severity of the violation.
10.1 Graduated Enforcement Actions
| Severity | Enforcement Action Taken |
|---|---|
| Minor / First-time violation | Written warning sent to the account via email. |
| Moderate violation | Temporary restriction of specific platform features (e.g., commenting, creating projects). |
| Serious violation | Temporary suspension of the account. |
| Severe or repeated violations | Permanent termination of the account with no right to re-register. |
| Illegal conduct | Reporting to appropriate law enforcement authorities in India and permanent account ban. |
10.2 Immediate Suspension
We reserve the right to immediately suspend or terminate any account without prior warning if the violation involves:
- Threats of violence or physical harm to any person
- Sharing of illegal content (as defined under the IT Act, 2000)
- Wilful breach of data privacy or platform security infrastructure
- Ongoing harassment despite a prior written warning
- Any activity that jeopardises the safety or integrity of the platform or its users
10.3 Content Removal
We reserve the right to remove any content — including project names, task descriptions, files, or comments — that violates these guidelines, without prior notice and at our sole discretion.
10.4 No Obligation to Monitor
While we are committed to enforcing these guidelines, we are not obligated to proactively monitor all content on the platform. Enforcement is primarily complaint-driven and discovery-based.
Appeals
If your account has been suspended or terminated and you believe the action was taken in error, you may appeal the decision.
11.1 How to Appeal
Submit an appeal by emailing our review desk:
📧 Email: contact@pulsepm.in
Subject Line: Account Action Appeal — [Your Registered Email Address]
Include: Clear explanation of why you believe the action was incorrect, any supporting evidence, and your registered account details.
11.2 Appeal Review Process & Timelines
| Review Stage | Statutory / Platform Timeframe |
|---|---|
| Acknowledgement of appeal | Within 3 business days |
| Review and investigation | Within 15 business days |
| Final decision communicated | Within 20 business days of submission |
Changes to These Guidelines
We may update these Community Guidelines from time to time to reflect changes in platform features, community needs, or applicable laws. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this document
- Display a notice on the Platform or dashboard
- Notify users by email for material changes
Your continued use of PulsePM after the updated guidelines take effect constitutes your acceptance of the changes.
Contact and Grievance Redressal
If you have any questions about these guidelines, wish to report a violation, or wish to raise a concern regarding enforcement, please contact our Grievance Officer designated in accordance with the Information Technology Act, 2000:
| Detail | Information |
|---|---|
| Name | Rajeev Ranjan Kumar |
| Designation | Grievance Officer |
| Company | Synerbit (OPC) Private Limited |
| contact@pulsepm.in | |
| Platform URL | app.pulsepm.in |
| Registered Office | Block-A, 606 Prahladnagar Trade Center, B/H Titanium City Center, Vejalpur, Ahmedabad, Gujarat — 380051, India |
| Response Time | Within 30 days of receiving a complaint |
Related Policies
These Community Guidelines should be read alongside the following documents, all of which form part of your agreement with PulsePM:
| Document | Location |
|---|---|
| Privacy Policy | pulsepm.in/privacy.html |
| Terms and Conditions | pulsepm.in/terms.html |
| Refund Policy | pulsepm.in/refund.html |