Terms and Conditions

3.1 Age Requirement

You must be at least 18 years of age to create an account and use the Platform. By agreeing to these Terms, you represent and warrant that you are 18 years of age or older. Persons under 18 are strictly prohibited from creating accounts or using the Services. We do not knowingly collect personal data from individuals under 18. If we become aware that a user is under 18, we will terminate that account immediately.

3.2 Legal Capacity

You must have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872. Persons of unsound mind, undischarged insolvents, or those otherwise disqualified from contracting under applicable law are not eligible to use the Platform.

3.3 Organisational Use

If you are using the Platform on behalf of a company, organisation, or other legal entity, you represent and warrant that:

• You have the authority to bind that entity to these Terms;
• "You" as used in these Terms refers to both you individually and the entity you represent;
• The entity's use of the Platform is for lawful business purposes.

4.1 Account Creation

To access the full features of PulsePM, you must create an account by providing:

• Your full legal name
• A valid and active email address
• A secure password (for email/password sign-in), OR
• Authorisation via Google Sign-In (Google OAuth 2.0)

4.2 Accuracy of Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate at all times. We reserve the right to suspend or terminate your account if information provided is found to be false, misleading, or outdated.

4.3 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your login credentials (username, password);
• All activities that occur under your account;
• Notifying us immediately at contact@pulsepm.in upon becoming aware of any unauthorised access to or use of your account.

We will not be liable for any loss or damage arising from your failure to protect your account credentials. You must not share your login credentials with any third party.

4.4 One Account Per User

Each user may maintain only one active account on the Platform. Creating multiple accounts to bypass restrictions, obtain additional benefits, or misrepresent identity is strictly prohibited.

4.5 Account Verification

We reserve the right to verify your identity, email address, or other account details at any time. Failure to provide requested verification information may result in suspension or termination of your account.

8.1 Definition

"User-Generated Content" (UGC) refers to all content you create, upload, post, or transmit on the Platform, including but not limited to:

• Project names and descriptions
• Task titles, descriptions, comments, and status updates
• Subtask details
• File names and attached data
• Messages or mentions sent to other users

8.2 Your Ownership

You retain all ownership rights in the UGC you create. By submitting UGC to the Platform, you grant Synerbit (OPC) Private Limited a non-exclusive, royalty-free, worldwide, sublicensable licence to host, store, process, display, and transmit such UGC solely to the extent necessary to provide the Services to you and your project collaborators.

8.3 Your Responsibility

You are solely responsible for all UGC you submit to the Platform. You represent and warrant that:

• You own or have the necessary rights and permissions to submit the UGC;
• Your UGC does not infringe any third-party intellectual property rights, privacy rights, or any other rights;
• Your UGC does not violate any applicable law or these Terms.

8.4 Company's Right to Remove Content

We reserve the right (but not the obligation) to review, monitor, and remove any UGC at our sole discretion if we determine it violates these Terms, applicable law, or is otherwise harmful, without prior notice.

9.1 Company's Intellectual Property

All rights, title, and interest in and to the Platform — including but not limited to the software, source code, design, interface, graphics, logos, trademarks, text, and all other content created by the Company — are exclusively owned by or licensed to Synerbit (OPC) Private Limited and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws.

The name "PulsePM", the PulsePM logo, and "Synerbit" are proprietary marks of Synerbit (OPC) Private Limited. Any unauthorised use of these marks is strictly prohibited.

9.2 Restrictions

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal or internal business purposes, subject to these Terms. You may not:

• Sub-license, sell, resell, transfer, or commercially exploit the Platform or any part thereof;
• Copy or duplicate the Platform's interface, design, or functionality to create a competing product;
• Use PulsePM's intellectual property for any purpose not expressly permitted by these Terms.

9.3 Feedback

If you provide any feedback, suggestions, ideas, or recommendations regarding the Platform ("Feedback"), you hereby assign all rights in such Feedback to Synerbit (OPC) Private Limited, and we may use it without any obligation or compensation to you.

11.1 Third-Party Services

The Platform integrates with the following third-party services:

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party service.

11.2 Third-Party Links

The Platform may contain links to third-party websites or services. These links are provided for convenience only. We do not endorse, control, or assume any responsibility for the content, privacy practices, or terms of such third-party websites. You access them at your own risk.

12.1 Free and Paid Plans

PulsePM may offer free-of-charge features as well as paid subscription plans. The features available under each plan will be communicated on the Platform from time to time.

12.2 Changes to Pricing

We reserve the right to introduce, modify, or discontinue any pricing plans at any time. Where a pricing change affects your existing paid plan, we will provide you with at least 30 days' advance notice by email.

12.3 Refund Policy

Refunds, if applicable, will be governed by our Refund Policy, which shall be published separately at pulsepm.in/refund-policy. In the absence of a specific refund policy, all payments are final and non-refundable, except as required by applicable Indian consumer protection law.

12.4 Taxes

All prices displayed on the Platform are exclusive of Goods and Services Tax (GST) and other applicable Indian taxes unless expressly stated otherwise. You are responsible for paying all applicable taxes in connection with your use of the Services.

13.2 Limitation of Liability

To the maximum extent permitted by applicable Indian law, Synerbit (OPC) Private Limited and its directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Any loss of profits, revenue, data, business, or goodwill;
• Any damages arising from: Unauthorised access to or alteration of your data; Errors, omissions, or inaccuracies in the Platform's content; Interruption or cessation of the Platform; Any bugs, viruses, or similar harmful elements; Any actions or content of any third party on or through the Platform.

13.3 Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, strikes, government actions, power outages, internet or telecommunications failures, or any other event of force majeure.

15.1 Term

These Terms shall remain in full force and effect for as long as you use the Platform or maintain an active account, whichever is longer.

15.2 Termination by You

You may terminate your account at any time by deleting your account from within the Platform settings or by contacting us at contact@pulsepm.in. Upon termination, your right to use the Platform ceases immediately.

15.3 Termination by Us

We reserve the right to suspend or permanently terminate your account and access to the Platform, with or without notice, at our sole discretion, if:

• You violate any provision of these Terms;
• Your conduct is harmful to other users, the Company, or third parties;
• We are required to do so by applicable law or a government authority;
• We discontinue the Platform or any part of it;
• Your account has been inactive for more than 12 consecutive months.

15.4 Effect of Termination

Upon termination:

• Your licence to use the Platform is immediately revoked;
• We may delete your account data in accordance with our Privacy Policy;
• Provisions of these Terms that by their nature should survive termination shall survive, including Sections 8, 9, 10, 13, 14, 16, 17, and 18.

17.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

17.2 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform, both parties agree to first attempt to resolve the matter informally by contacting us at contact@pulsepm.in. We will make reasonable efforts to resolve your concern within 30 days of receiving your written communication.

17.3 Arbitration

If the dispute cannot be resolved informally, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The details of arbitration are as follows:

The arbitrator's decision shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

17.4 Court Jurisdiction

Notwithstanding the arbitration clause above, either party may approach courts of competent jurisdiction for urgent interim or injunctive relief. Subject to the arbitration clause, any legal proceedings shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

17.5 No Class Actions

You agree that any dispute resolution proceedings shall be conducted on an individual basis only and not in a class, consolidated, or representative action.